While working on a Windows remote server, desktop connection failures may occur. To get a seamless experience, it is necessary to resolve this issue. There are various steps to fix it, you can try it on your PC. However, it is crucial to understand that, despite your best efforts, there can be times when the issue continues. In such circumstances, it is advised that you contact your hosting company for support.
What is the Remote Desktop Protocol (RDP)?
RDP is a technical standard that allows you to use a desktop computer remotely. Remote desktop software can use several different protocols, including RDP, Independent Computing Architecture (ICA), and virtual network computing (VNC), but RDP is the most commonly used protocol. Microsoft released it initially for Windows, but Mac OS X users can also use it.
Why does the RDP problem occur?
Remote desktop protocol (RDP) problems occur due to network connectivity issues, incorrect configuration settings, and authentication errors. Unstable network configurations and IP address conflicts can lead to frequent disconnections, and firewall and antivirus software can also prevent RDP connections. Incorrect usernames or passwords can cause credential problems; obsolete drivers or software can cause compatibility and performance problems. Minimizing these issues requires careful configuration, frequent updates, and robust security procedures.
How do we fix common RDP problems?
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Verify the login credentials
First, you need to check the login credentials, When the credentials are incorrect, you will get the following error message “The logon attempt failed.”. There are some causes behind this issue.
The primary cause is an incorrect password, IP, port, or username entry. so please check your username and password.
Check if it’s due to the Windows security settings
Another reason can be window security settings. This can occur after reinstalling the operating system
Make sure the IP and port are correct
Windows servers use port 3389 as their default Remote Desktop Protocol (RDP)
port number. Ransomware attacks usually target the default port. Therefore,
switching to a custom port instead of the default one is regarded as best
practice. Following the port change, you must specify the server using the IP and the
port by appending a colon (IP: port) to the end, for instance, 1.1.1.1:3389.
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Check the service status
If your hosting services are suspended, you will not be able to connect with the server; therefore, make sure your hosting service is active and working. If a server is cancelled, you may not be able to make payments and are at risk of losing all data in the server.
Additionally, IP abuse, which includes DDoS, spam, malware, hacking, phishing, and other similar attacks, can result in suspension or cancellation.
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Verify that the remote server is turned ON
You will not be able to connect to the remote server if it is offline. That’s why, check whether it is on or off.
You might see an error message similar to the one below.
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Check if both IPS are blocked
If you are using a remote server located in another country, RDP failures may occur, maybe your IP address is prohibited by national firewall regulations. You can check if the server IP is blacklisted in any country by going to https://ping.pe/. Simply enter an IP address and discover which countries are restricting it.
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Test your network
Ping server IP. The following image shows a ping result.
If your server IP returns the message “Destination host unreachable” when you ping it, the network configuration isn’t accurate. You can ask for assistance from your hosting company in this situation.
Please keep testing the RDP/SSH connection with the telnet command if the ping request timed out or succeeded.
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Full Admin Access
Full admin access is crucial, Without full admin access, you’ll have to wait for the administrator to permit you to make changes. This can get hectic and will cause delays.
Reliable Performance
Our RDP server windows are engineered for reliability. We understand the importance of uninterrupted workflow and smooth operations.
High Security
Your data’s security is our top priority. Our RDP servers are equipped with advanced security protocols and encryption techniques. We employ robust firewalls and regular security updates to protect your information from potential threats, giving you peace of mind while you work. With Lease Packet, you can be sure that your data is in safe hands.
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Cost-Effective Solutions
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Conclusion
The remote desktop protocol is used to transfer data between the host and remote computers over a secured channel. Usually, it works flawlessly, but sometimes you can face some kind of technical problem mentioned above or might block the remote connection. The tips above will assist you in determining the source of the interrupted remote connection.
FAQs
Q1. Why am I not able to connect to the remote computer using RDP?
Issues with network connectivity: Verify that the client and server are connected to the network.
RDP is not active. Check the remote computer’s RDP settings (System Properties > Remote).
incorrect port or IP address: Verify that port 3389 is open and that you are using the right IP address.
Q2. How can I fix the “Your credentials did not work” error?
Re-enter the correct username and password. Ensure that the user account has permission to access the remote computer (System Properties > Remote > Select Users).
Q3. Why do I get a black screen when connecting via RDP?
Update the display drivers on the remote computer, adjust the resolution settings, and disable session shadowing.
