Travel plans can change unexpectedly, and canceling a flight might become necessary. If you’ve booked with Viva Aerobus and need to cancel, understanding the process and policies is crucial to ensure a smooth experience. In this guide, we’ll cover how to cancel your Viva Aerobus flight, focusing on the Vivaaerobus Cancellation Policy, options for refunds or credits, and essential tips for hassle-free cancellations.
Understanding Vivaaerobus Cancellation Policy
Before canceling your ticket, it’s essential to familiarize yourself with the Vivaaerobus Cancellation Policy, which outlines the rules, fees, and refund options for your booking. Below are the key points:
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24-Hour Risk-Free Cancellation:
Viva Aerobus allows passengers to cancel their flights within 24 hours of booking for a full refund, provided the flight is scheduled at least seven days later. -
Refund Eligibility:
The type of ticket you’ve purchased determines refund eligibility. Refundable tickets provide greater flexibility, while non-refundable tickets may only offer credits for future travel. -
Cancellation Fees:
After the 24-hour window, cancellation fees apply, depending on the ticket type and how close to departure you cancel. These fees vary and are deducted from your refund or credit. -
Special Circumstances:
For cancellations due to medical emergencies, legal obligations, or other extenuating circumstances, you may be eligible for a fee waiver upon submitting proper documentation.
How to Cancel Your Viva Aerobus Flight
Canceling your Viva Aerobus flight is straightforward, and there are multiple ways to do so. Choose the option that suits you best:
1. Online Cancellation
Canceling your booking online is the quickest and most convenient method. Here’s how to do it:
- Visit the official Viva Aerobus website.
- Log in using your booking reference number and last name.
- Navigate to the “Manage My Booking” section.
- Select the flight you wish to cancel and follow the prompts to complete the process.
- You’ll receive a confirmation email detailing your cancellation and refund or credit status.
2. Call Customer Service
If you prefer personalized assistance or have questions, contact Viva Aerobus customer service at 1-860-516-6375. A representative will guide you through the cancellation process, provide information on fees, and answer any questions about refunds or credits.
3. Airport Assistance
For last-minute cancellations or in-person help, visit the Viva Aerobus ticket counter at the airport. While effective, this option may require extra time, especially during peak travel hours.
Refunds vs. Travel Credits
Refundable Tickets
Passengers with refundable tickets are entitled to a cash refund, minus applicable fees, depending on the fare rules.
Non-Refundable Tickets
Non-refundable tickets often qualify for travel credits instead of refunds. These credits can be used for future bookings with Viva Aerobus but must be redeemed within the validity period, typically 12 months from issuance.
Timing Matters
When it comes to cancellations, timing can significantly impact the fees and options available to you. Here’s how:
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Within the 24-Hour Window:
Canceling within 24 hours of booking and at least seven days before departure ensures a full refund without fees. -
Close to Departure:
Cancellations made closer to the departure date are subject to higher fees. Additionally, refunds or credits may take longer to process during busy travel seasons.
Special Considerations for Cancellations
Medical Emergencies
In the event of a medical emergency, Viva Aerobus may waive cancellation fees. Contact customer service and provide medical documentation for review.
Flight Disruptions
If Viva Aerobus cancels your flight due to operational issues or weather, you are entitled to a full refund or rebooking at no extra charge.
No-Show Policy
Failure to cancel or reschedule your flight before the departure time typically results in forfeiture of the ticket’s value.
Steps After Cancellation
Once your flight cancellation is confirmed, here’s what happens next:
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Refund Processing:
Refunds are usually processed within 7-10 business days, depending on your payment method. -
Travel Credit Issuance:
Travel credits are applied to your Viva Aerobus account immediately and can be used for future bookings. -
Email Confirmation:
You’ll receive an email summarizing the cancellation, refund, or credit details, along with instructions for future use.
How to Avoid Cancellation Fees
Here are some tips to minimize or avoid cancellation fees:
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Book Refundable Tickets:
Opt for refundable fares to ensure flexibility in case of changes. -
Act Quickly:
Take advantage of the 24-hour risk-free cancellation window to avoid penalties. -
Purchase Travel Insurance:
Travel insurance can cover cancellation fees in case of emergencies or unexpected disruptions.
Rescheduling vs. Canceling
If your travel plans are flexible, consider rescheduling your flight instead of canceling. Rescheduling allows you to retain the value of your ticket and avoid cancellation fees.
How to Reschedule:
- Use the online “Manage My Booking” tool or contact customer service at 1-860-516-6375.
- Select new travel dates and pay any applicable fare differences or change fees.
Common Questions About Viva Aerobus Cancellations
1. Can I cancel my Viva Aerobus flight for free?
Yes, you can cancel your flight for free within 24 hours of booking, as long as your flight is at least seven days away.
2. What happens if Viva Aerobus cancels my flight?
If the airline cancels your flight, you’re entitled to a full refund or a free rebooking option.
3. How long does it take to process a refund?
Refunds typically take 7-10 business days, depending on your payment method.
4. Can I transfer my travel credits to someone else?
No, travel credits are non-transferable and must be used by the original ticket holder.
5. What should I do if I miss my flight?
Missed flights are generally non-refundable, but you can contact customer service at 1-860-516-6375 to explore rebooking options.
Conclusion
Cancelling your Viva Aerobus flight doesn’t have to be stressful when you understand the process and the Viva Aerobus Cancellation Policy. Whether you’re canceling for a refund or opting for travel credits, acting promptly and knowing your options can save time and money. For further assistance, reach out to Viva Aerobus customer service at 1-860-516-6375.
